Q: What are your candles made of?
A: 4theSoul scented candles are made with all-natural soy wax, braided cotton/paper wicks, and scented oils. Just wax, wick, and scent with no other additives or dyes. Everything is locally sourced because we believe in investing into our local economy and supporting our community.
Q: What makes an all-natural soy wax candle different?
A: While paraffin wax is refined from crude oil, soy wax is made from soybeans- a completely renewable resource grown here in the US. Compared to paraffin, soy wax burns cleaner with no petrol-carbon soot. Soy wax also burns slower than paraffin, so soy wax candles also last longer.
Q: Can I buy your products wholesale to sell them in my store?
A: Absolutely! To learn more about joining our growing list of wholesale partners, contact us at 773-957-7845 or at email@example.com. We are always looking for any size locations, especially local!
Are you candles hand-made?
All of our candles are hand-mixed and hand-poured in small batches to ensure that the colors and our strong fragrances are consistent from the first lighting to the last. We run tests to make sure that the candle will melt all the way out to the container edge, giving you a clean and complete burn. Our wicks are lead free and designed to create as little smoke and ash as possible. We take pride in creating quality and long-lasting products and stand behind each candle we sell.
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Q: How quickly will my order ship?
A: We make every effort to ship your orders as quickly as possible. Most orders placed before 12 pm PT Monday-Friday will go out the same day. Orders placed after 12 pm or on weekends will go out the next business day.
Q: How long will it take to receive my order?
A: We handcraft every candle and do not maintain an extensive inventory. It may take 1-3 days for us to package and ship your order.
Once your package has been accepted by the shipper, we are not responsible for any delays in transit. Please refer to the tracking number that will be supplied to you for updates on the expected delivery date.
Do you make custom orders or supply for wedding/large events?
Yes we do! Please contact us for more information and terms. We are always looking to expand. Send us an email at firstname.lastname@example.org or call us at 773-957-7845.
Q: Why should I trim the wick and only burn your candles for 4-5 hours at a time?
A: These are common instructions and good practices for any candle and are meant to prolong a candle’s burn time. A longer wick creates a larger flame, a larger flame melts the wax faster, and the wax melts faster than the wick burns away. So the longer your candle burns, the larger the flame gets, causing your candle to melt faster and faster. Keeping the wick trimmed and burning 4-5 hours at a time slows everything down so you get a longer burn time.